We’re not able to investigate or resolve this complaint directly, as we do not have a direct impact on the organisation’s products or services. Our role is to assess their management system, not adjudicate individual complaints.
If we certify a company against ISO, we will, at their next surveillance audit, check that the formal complaint you have raised with them directly has been handled in line with the company’s documented complaints procedure.
If you would like to notify us, we will make a note on our system and will pass this to the auditor for review at the time of the audit to ensure the organisation is logging and managing complaints appropriately.
For the best outcome, please ensure you have submitted your complaint to the company directly via their formal complaints process and retain any reference numbers or evidence you receive from them.
To notify us, please ask to speak to a live agent now by typing 'speak to someone' or 'live agent'