ISO 9001 is the international standard for quality management systems (QMS). It is designed to help organisations ensure that they meet the needs of customers and other stakeholders, by having a framework in place that drives improvement while helping to ensure consistent quality in the provision of goods and/or services through the correct application of a quality management system.
Key Benefits of ISO 9001
· Increased efficiency: by following industry best-practice and focusing on quality you can reduce costs.
· Increased revenue: ISO 9001 helps to cement your reputation as a committed and trustworthy business. This means you can win more tenders and contracts, and be more efficient. You’ll retain more customers and experience higher levels of repeat custom.
· Higher levels of customer satisfaction: by understanding your customers’ needs and reducing errors you increase customer confidence in your ability to deliver products and services.
· Improved supplier relationships: the certification ensures best-practice processes are in place which can contribute to more efficient supply chains, meaning certification increases their confidence in your processes.
· Improved employee morale: by improving internal communications you ensure everyone works to one agenda.
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