ISO 20000 is a framework for businesses wanting to implement a service management system (SMS) and then monitor, review, maintain and improve upon it.
The standard allows businesses to document the design, transition, delivery, and improvement of their services and evaluate whether those services are meeting their objectives.
ISO 20000 is especially relevant for business that are seeking assurance that their service requirements will be fulfilled or are looking to establish a consistent approach across its business and supply chain.
Key benefits of ISO 20000
Adopt an integrated approach to IT service delivery
Deliver consistently high standards of products and services
Reduce process errors and strengthen incident management
Improve response times and reduce interruptions to IT services
Reduce costs and increase revenues
Increase internal and external customers satisfaction
Improve its corporate image and credibility with customers
Increase employee understanding of roles and business objectives
Ensure employees are aware of and comply with relevant laws
Create a culture of continuous improvement among employees
Protect its brand, its assets, its shareholders, and its directors
Retain customers and win new business.
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