Be assured that you do have plenty of time to close out any non-conformances following a recent audit.
The deadline to correct any non-conformances is 60 days from your audit date.
Our technical team is here to support you so if you need any further help please contact our technical team by sending us a message now
You can also upload rectification evidence in Atlas via Tasks. Once you have uploaded, you will need to email the team directly via [email protected] to let us know that you have added evidence and we will review and feedback.
Once you have emailed your evidence, our team will take 3-7 working days of receiving to process and then notify you of the outcome. This may be to ask for additional evidence or producing a NonConformance report.
Appealing a non-conformance
Find out how to appeal a non-conformance
If you would like to appeal a non-conformance, please email our rectifications team on [email protected]
The team will look into your appeal. This will then be escalated to a senior consultant, who will then review the appeal, and a conclusion will be decided, a member of our technical team will be in touch to discuss the outcome of the appeal, the length of time for a response may vary dependant on the complexity of the non-conformance.
Summary of a non-conformance
A nonconformance is any situation where there is evidence that a process, product, or management system element does not conform to the specified requirements. In simpler terms, it’s a gap between what should be happening and what is actually happening.