Here at Citation ISO, we offer 3 different types of audit, remote, on Teams, or on Site.
Please see below for a brief overview of what to expect at your audit
Teams
Most of our audits are done via Microsoft Teams, this format allows more flexibility for you to invite as many people as you require present for the audit, at a time and day that suits you best.
The Microsoft teams audit involves evidence being shared between the client and consultant using either screen sharing, or email. The evidence is then examined by the consultant and in the moment, feedback is provided to the client so that they can use this for continuous improvement.
Once the evidence has been shared, the consultant will compile a report containing any non-conformances which need to be addressed which is then submitted to head office in Norwich where it will be uploaded to the atlas portal for the client to view and make any required changes or improvements.
On site
We can offer on site audits for most of the UK, it will depend on if we have a consultant available in your area.
An on-site audit follows the same process as a teams audit, however during these sessions the consultant will attend your place of business, and documentation can also be reviewed in paper form.
Something to note, is that consultants can only visit commercial premises and not client’s homes, which means these audits may not be appropriate for all clients unless a dedicated meeting space is hired for the session at the clients’ expense.
Remote
You could be eligible for a remote email audit. This cannot be your first annual audit, and we would require that you passed your last audit with no major non-conformances.
The remote email audit works by us selecting any date of your choosing, and on the morning of said date you will receive an email which requests a list of evidence to confirm your compliance to the ISO standard. You then have 14 calendar days to submit this to us by email.
This version of the audit is smaller than the standard TEAMS or On site audit and less evidence is required so can save quite a lot of time and energy.