Address changes for accounts and ISO certificates require specific procedures and authorisations. This article outlines the steps and requirements for both scenarios to ensure a smooth process.
Account Address Changes
To request an address change on an account, including invoice and certification addresses, the following guidelines apply:
Authorised Requesters: Only individuals named on the account or company directors listed on companies house are authorised to request address changes.
If the Requester is Not Authorised: An authorised person must email the request. They can also request that the individual making the request be added to the account for future communications.
ISO Certificate Address Changes
To update the address on your ISO certificate or for general company address changes, such as changing it from the registered office to the main office or adding a new address, follow these steps:
Live Chat Submission
Alternatively, you can use the live chat feature to handle address change requests. This method also requires the request to be submitted by an authorised individual.
Complete the Required Form: Fill out the COCD form, which is specifically designed for changes on your ISO certificates.
Submit the Form: Send the completed form to the ISO customer operations team for processing.
You can submit the form via email to the designated enquiries inbox or through the live chat feature, ensuring the request is documented.
Processing: Once the form is received and verified, the team will update the address on your certificate.
Ensure the COCD form is fully completed and accurate before submission to avoid delays. If a reissued certificate is required after the address change, this must also be requested by an authorised individual.
By following these procedures, you can ensure that your account and ISO certificate reflect the correct address information.
Related Topics
Updating Contact Information for ISO Certification
Managing Account Details for ISO Compliance